Privacy policy
Last Updated: April 16, 2025
Aurascend (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from aurascend.com (the “Site”), or interact with our brand through email, SMS, ads, or social media (collectively, the “Services”).
1. Information We Collect
We may collect information about you directly when you place an order, sign up for texts or emails, contact us, or browse the Site. We also collect information from your device, such as IP address, browser type, time zone, and how you interact with the Site. Additionally, we may receive information from third parties like Shopify (our store platform), payment processors, shipping providers, and ad platforms such as Google or Meta.
The types of information we collect may include your name, contact details, order history, account info, and browsing behavior.
2. How We Use Your Information
We use your information to fulfill orders, process payments, send order updates, and provide customer support. We also use it to personalize your experience, send promotional content (if you opt in), analyze site performance, improve our services, and detect or prevent fraud.
We may use cookies and similar tracking tools to understand how visitors interact with the Site and to improve our store and ads.
3. Marketing and Advertising
If you opt in, we may send marketing emails or text messages. You can unsubscribe at any time.
We use advertising tools like Meta Pixel and Google Ads to show you relevant ads. These platforms may collect data using cookies or pixels. We do not sell or rent your personal information. You can opt out of ad personalization using your browser settings or through Global Privacy Control.
4. Sharing Information
We share information only when needed to operate our business. This includes sharing with service providers like Shopify, Stripe, or USPS, and with marketing platforms for email, SMS, or ads. We may also share information to comply with legal requirements.
We do not allow our partners to use your information for their own marketing, and we never sell your information.
5. Data Security
We take reasonable steps to protect your data using secure systems provided by Shopify and other partners. While no system is 100% secure, we encourage you to keep your account info safe and private.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. You may also opt out of marketing, or withdraw consent at any time.
To make a request, email us at team@aurascend.com.
7. SMS Program
If you sign up for texts, you agree to our SMS Terms and SMS Privacy Policy. You can opt out at any time by replying “STOP.”
8. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children.
9. International Users
If you’re accessing the Site from outside the U.S., please note that your data may be stored or processed in the United States, where privacy laws may differ.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last Updated” date at the top of this page.
11. Contact Us
If you have any questions about this Privacy Policy or our information practices, please email us at team@aurascend.com, or write to us at:
15826 LaGrange Rd, Unit #182
Orland Park, IL 60462
United States