Refund policy

30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return.

 

Eligibility for Returns

To qualify for a return:

1. The request must be made within 30 days of receiving your item.

2. The item must be unused, sealed, and in its original packaging.

3. You must provide a receipt or proof of purchase.

 

How to Start a Return

To initiate a return, please contact us at team@aurascend.com. Once approved, we will send you a prepaid return shipping label along with detailed instructions. Items returned without prior approval will not be accepted.

 

Return Address:
Aurascend Returns
6501 N Avondale Ave
Chicago, IL 60631
United States

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number and a photo of the issue, and we’ll make it right.

 

Non-Returnable Items We do not accept returns on:

Opened or used products

Sale or promotional items

Gift cards

 

Refunds

Once we receive and inspect your return, you’ll be notified via email. If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary based on your bank or credit card provider.

If more than 15 business days have passed since your refund approval and you haven’t received the funds, please contact us at team@aurascend.com.

 

Questions?

Email us anytime at team@aurascend.com.